Privacy policy

Last Updated: April 2026

At elevaure, we engineer clinical precision for authentic skin results, and we apply that same rigorous standard of care to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our site or purchase our clinical-grade devices.

1. Collection of Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.

- Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site.
- Order Information: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

2. Use of Your Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Clinical Communication: We also use this information to communicate with you regarding your device warranty, hygiene safety updates, and personalized skincare tech recommendations.

3. Sharing of Information

We share your Personal Information with trusted service providers to help us provide our clinical tools to you. For example:

- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
- We share shipping details with our verified logistics partners to ensure your device is dispatched directly from our manufacturing facility to your door.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

5. Your Privacy Rights (CCPA & GDPR)

If you are a resident of the EEA or California, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased.

If you would like to exercise these rights, please contact our privacy compliance team through the contact information below.

6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

support@lelevaure.com

Or by mail using the details provided on our Contact Us page.